FAQs

Indeed, we are a locally and family-owned, veteran-operated business, not a corporate franchise. Austin Cool Air was established in 2011, and we take pride in the reputation we've built over the years.

Yes, we provide round-the-clock emergency air conditioning repair services with prompt response times.

Our distinguishing features include transparent flat-rate pricing, personalized service, certified and highly trained technicians, no service fees with repairs, exclusive use of OEM parts, and over three decades of HVAC experience in Texas.

We exclusively use original equipment manufacturer (OEM) parts and are capable of servicing all brands, makes, and models of HVAC equipment.

We charge a nominal service fee for diagnosing AC or heating issues. This fee is waived if we perform a repair or service. For new installations or equipment replacements, we offer complimentary estimates without a dispatch fee. Please contact us for any additional information.

Our expertise covers all air conditioning and heating issues in residential settings. Common problems we address include insufficient cooling, unusual noises, refrigerant leaks, electrical malfunctions, thermostat issues, and complete system failures.

We install SoleusAir systems, which include HEPA filters, UV light systems, polarized media cleaners, and odor control solutions. These products are designed to purify and disinfect the air in both residential and commercial spaces.

For comprehensive information about the services included in our maintenance programs, please refer to our Club Maintenance page on our website.

We utilize an upfront flat-rate pricing model, ensuring there are no hidden fees or unexpected charges. Clients are informed of the cost before any work commences.