FAQs

Austin Cool Air

  • Are you a locally owned HVAC company?

    Yes, we are a local, family-owned business that has been operating since 2011. As a veteran-operated company, we're proud of the strong reputation we've built in the Austin and Williamson County area over the years.

  • Do you offer emergency AC repair services?

    We provide 24/7 emergency air conditioning repair services with quick response times to address your urgent HVAC needs.

  • What makes your HVAC company different from others?

    We stand out with our transparent flat-rate pricing, personalized service approach, and certified technicians. We don't charge service fees with repairs, use only OEM parts, and bring over 30 years of Texas HVAC experience to every job.

  • Do you use any aftermarket parts?

    We exclusively use original equipment manufacturer (OEM) parts in our repairs and services. Our technicians are trained to work on all brands, makes, and models of HVAC equipment.

  • Do you charge a dispatch or service fee?

    We charge a small service fee for AC or heating diagnostics, which is waived if we perform a repair or service. For new installations or equipment replacements, we offer free estimates without any dispatch fees. Please reach out to us for more details.

  • What residential AC problems can you fix?

    Our expertise covers all residential air conditioning and heating issues. We commonly address problems such as insufficient cooling, strange noises, refrigerant leaks, electrical issues, thermostat malfunctions, and complete system breakdowns.

  • What indoor air quality products do you install?

    We install SolaceAir systems, which include HEPA filters, UV light systems, polarized media cleaners, and odor control solutions. These products are designed to improve air quality in both homes and businesses.

  • What's included in your HVAC maintenance program?

    For detailed information about our maintenance program services, please visit the Club Maintenance page on our website.

  • Do you offer transparent pricing for HVAC services?

    We use an upfront flat-rate pricing model. This means you receive a fixed price for the job before we start, regardless of how long it takes. The price includes labor, parts, and materials, ensuring there are no unexpected costs.